Privacy Policy

1. Introduction

This Privacy Policy explains how IINNO Lighting (“we”, “us”, “our”)
collects, uses, discloses, and protects personal data when you visit iinno-group.com (the “Website”),
contact us, or request information or quotations.

2. Data controller

Controller: IINNO Lighting
Legal entity / registration details: [Insert legal company name(s), registration number(s), VAT, registered seat].
Email: sales@iinno-lighting.com

Offices (for correspondence):
Hong Kong: Unit 7, 8/F., Tower B, 83 King Lam Street, Lai Chi Kok, Kowloon, Hong Kong
Estonia: Tammsaare tee 47, Tallinn 11316, Estonia
Belgium: Slagmolenstraat 5, 3500 Hasselt, Belgium

3. Personal data we collect

Depending on how you use the Website, we may collect:

  • Contact & enquiry data: name, company, email address, phone number, country, and the content of your message when you submit a form or contact us by email/phone.
  • Quotation / business information: information you provide about your project requirements, delivery location, quantities, and technical needs.
  • Technical & usage data: IP address, device identifiers, browser type, pages viewed, referring URLs, and timestamps (typically via server logs and cookies).
  • Cookie and preference data: consent choices, language settings, and other preferences stored on your device.

4. How we collect personal data

  • Directly from you when you submit forms, send emails, call, or message us.
  • Automatically through cookies and similar technologies when you browse the Website.
  • From service providers that help us operate the Website (e.g., hosting, security, spam prevention, analytics).

5. Why we use your data (purposes) and legal bases

If you are located in the EEA/UK (or where GDPR applies), we rely on the following legal bases:

  • To respond to enquiries and provide quotations (Art. 6(1)(b) GDPR – steps prior to entering a contract, and/or Art. 6(1)(f) – legitimate interests).
  • To operate and secure the Website (Art. 6(1)(f) – legitimate interests, including preventing fraud, abuse, and attacks).
  • To comply with legal obligations (Art. 6(1)(c)).
  • Analytics and non-essential cookies (Art. 6(1)(a) – consent, where required).
  • Marketing communications (consent where required; otherwise legitimate interests for B2B communications where permitted by law).
    You can opt out at any time.

6. Cookies and similar technologies

We use cookies and similar technologies for functionality, preferences, security, analytics and (where enabled) marketing/tracking.
You can manage your consent preferences at any time via our cookie banner.
For more information, please see our Cookie Policy.

7. Sharing of personal data

We may share personal data with trusted third parties who provide services to us, such as:

  • Website hosting & infrastructure providers (to host and deliver the Website).
  • Security providers (e.g., firewall and security services) to protect the Website.
  • Spam prevention (e.g., Google reCAPTCHA) to reduce automated abuse of forms.
  • Consent management (cookie consent tools) to store your consent preferences.
  • Analytics providers (if enabled) to understand Website performance and usage.
  • Professional advisers (lawyers, accountants, auditors) where necessary.
  • Authorities where required by law or to protect rights, safety, and security.

We do not sell your personal data.

8. International transfers

Because we operate internationally, your personal data may be processed in countries outside your country of residence,
including locations where our offices or service providers are based (for example, Hong Kong and EU member states).
Where required by law, we use appropriate safeguards for international transfers (such as Standard Contractual Clauses or other lawful mechanisms).

9. Data retention

We retain personal data only for as long as necessary for the purposes described above, including:

  • Enquiries and quotations: typically up to [12–24] months after last contact (unless a contract is formed).
  • Contractual records: for the duration of the contract and as required by applicable tax/accounting laws.
  • Security logs: typically up to [3–12] months, unless needed longer for investigation or legal claims.
  • Cookie data: as described in our Cookie Policy or until you withdraw consent (where applicable).

10. Your rights

Depending on your location and applicable law, you may have the right to:

  • request access to your personal data;
  • request correction or deletion;
  • object to processing or request restriction;
  • request portability of your data;
  • withdraw consent at any time (where processing is based on consent);
  • lodge a complaint with a supervisory authority (in the EEA, your local data protection authority).

To exercise your rights, contact us at sales@iinno-lighting.com.
We may need to verify your identity before fulfilling certain requests.

11. Security

We use appropriate technical and organisational measures to protect personal data.
However, no website or transmission is completely secure, and we cannot guarantee absolute security.

12. Children

The Website is not directed to children, and we do not knowingly collect personal data from children.
If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when it was last revised.

14. Contact

If you have questions about this Privacy Policy, contact us at:

  • Email: sales@iinno-lighting.com
  • Hong Kong office: Unit 7, 8/F., Tower B, 83 King Lam Street, Lai Chi Kok, Kowloon, Hong Kong
  • Estonia office: Tammsaare tee 47, Tallinn 11316, Estonia
  • Belgium office: Slagmolenstraat 5, 3500 Hasselt, Belgium